Refund policy
Return & Refund Policy
30-Day Return Policy
At Rosaia Beauty, we want you to shop with confidence.
If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Include all original packaging and accessories.
- Be accompanied by your order confirmation or proof of purchase.
To request a return, please contact our customer support team before sending your item.
Customer Support
📧 support@rosaiabeauty.com
Once your request has been reviewed, we will provide return instructions, including the appropriate return address.
Please do not send products back without receiving return authorization, as unauthorized returns may not be accepted.
Return Shipping
Unless your item arrives damaged, defective, or incorrect, customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as Rosaia Beauty cannot guarantee receipt of returned packages without tracking.
Damaged, Defective, or Incorrect Items
Please inspect your order promptly upon delivery.
If you receive:
- A damaged item
- A defective product
- An incorrect product
please contact us within a reasonable time after delivery by emailing:
Including photographs of the issue will help us review your request more efficiently.
After reviewing the information provided, we'll work with you to determine the most appropriate resolution, which may include a replacement, refund, or another suitable solution.
Exchanges
If you would like to exchange your item, please contact us before returning your product.
Exchange requests are reviewed individually and, where approved, will be processed after the original item has been received and inspected.
Availability of replacement items may vary.
Refund Process
Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that banks, credit card providers, and payment processors may require additional processing time before the refunded amount appears in your account.
If 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We will make every reasonable effort to accommodate cancellation requests before the order has been processed or shipped.
Once an order has been dispatched, it can no longer be cancelled and will instead be subject to this Return & Refund Policy.
Non-Returnable Items
For hygiene and safety reasons, we may not accept returns for items that:
- Have been used or show signs of use.
- Are damaged due to misuse or improper handling.
- Are returned without original packaging or essential accessories.
- Are returned without prior authorization.
This does not affect your rights regarding products that arrive damaged, defective, or incorrect.
Our Commitment
We are committed to providing clear policies, transparent communication, and responsive customer support throughout your shopping experience.
If you have any questions regarding returns, refunds, or your order, our team is here to help.
Contact Information
Rosaia Beauty
📧 support@rosaiabeauty.com
📞 +1 (816) 280-9432
📍 34 Independence Ave, De Soto, MO 63020, United States