Refund policy
Returns
We offer a 30-day return policy. This means you have 30 days after receiving your order to request a return.
To be eligible for a return, the item must be unused, in its original condition, and returned with all original packaging and accessories. You will also need your order confirmation or proof of purchase.
To start a return request, please contact us at:
If your return is approved, we will provide instructions on how and where to send your item. Items returned without prior approval may not be accepted.
Please note that customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
Damaged or Incorrect Items
Please check your order when it arrives. If your item arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible at:
We will review the issue and work with you to provide an appropriate resolution.
Exchanges
If you need to exchange your item, please contact us at:
Exchange requests are reviewed on a case-by-case basis and will be processed after the original item has been received and inspected.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank, credit card company, or payment provider may require additional time to complete the refund process.
If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at:
Order Cancellation
If you need to cancel your order, please contact us as soon as possible at:
We will do our best to accommodate cancellation requests before the order has been processed or shipped. Once an order has been dispatched, it will need to follow our standard return process.
Rosaia Beauty
Simple beauty solutions designed for your everyday routine.